Shipping Policy

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How long does shipping take?
All orders are processed the same day order is placed, and shipment is sent out within 24-48 hours. This time frame is subject to change according to sales or holidays. Please refer to the tracking information provided in your email to learn when you can expect your order. 

Order Cancellation
We can cancel the order for you if you contact us within 48 hours of processing.
Orders cannot be cancelled once the parcel is shipped out or if we’ve already begun to customize your item.
We process all orders as soon as possible after the purchase. Due to this, you will be charge 5% as processing fee. 
15-Day Returns
We advise you to check your items upon receipt. If the size, style, or color don’t match your needs, please contact us within 7 days for a return or exchange. We only accept returns for used hair or claims about items not matching descriptions within this time frame.   If you don’t want the item and just want a refund, please contact us within 7 days of receipt. You will be charged up to 10% as a restocking fee and the amount will be withheld from refund.
Original Condition Returns
We do not sell refurbished or secondhand products. Items must be returned in original condition, meaning they must be unaltered, unworn, undamaged, and still have the tags attached in original packaging. Please make sure that the product is intact and that the lace has not been cut or damaged.

Return Shipping
The customer will need to pay the shipping fee if it isn’t oversight on our part. Please note that hair care and styling products, accessories, and liquids are ineligible for return. Products are also ineligible for return if:  
The frontal lace was cut or damaged
The original packaging or the product itself was altered
The item has been worn or sprayed with hairstyling products
The item was damaged, and the original wig or hair extensions were changed
The item is a special-order or clearance item

    The customer must email us at for a return authorization prior to sending any product back to us. Otherwise, the refund will not be issued, and the customer will have to sacrifice the item or pay for shipping. if you have any additional questions, you can click the "CONTACT US" tab.  

    Shipping Damage Claim
    We are proud of our products, but we can’t control how the shipment goes. You may receive a product that has been damaged during transport, so it’s highly important to check if the item is in good condition when receiving it. If this happened, please send us photo or video proof through email.   Please note that we do not accept shipping damage claims more than 5 days within receipt of products.

    Package Lost Claim
    If you don’t get the package when the shipping history shows that it has been delivered, please contact us right away. We’ll contact the shipping company to solve the problem for you. However, if the package has been lost, we’ll need your personal information (social number, passport number, etc.) to open a case.   If the shipping company can’t solve the problem due to customers who are unwilling to provide proof or provide proof too late, we will not be refunding or resending the items.